The IRCCS Azienda Ospedaliero-Universitaria di Bologna Policlinico di Sant’Orsola is a very old hospital (the first nucleus dates back to 1592) and is the seat of the Faculty of Medicine and Surgery of the University of Bologna.
With 1267 researchers including doctors, biologists, technicians and personnel of the health professions, 1066 active clinical studies to which are added almost 800 approved studies, the Policlinico di Sant’Orsola is also a Scientific Hospitalization and Treatment Institute in the two research areas, with respect to which Bologna already represents a point of reference at a national level and beyond: assistance and research in transplants and in the critically ill patient and the integrated medical and surgical management of oncological pathologies.
About 20,000 people access the Polyclinic every day (employees, university students and professors, patients, visitors and suppliers). The Polyclinic is a national and international reference center for various pathologies.
The internal organization is structured into Departments with integrated activities (hospital and university), a type of organization that allows for the performance of the assistance, teaching and research activities to which the 87 Operating Units pertain. It has 1,515 beds with a workforce of 6,807 employees, including university researchers and doctors; there are about 49,000 hospitalizations a year and over 3,300,000 specialist outpatient services.
TapMyLife has provided the Polyclinic with an infrastructure for indoor navigation, which allows visitors to use a smartphone application to move quickly and easily in the public access areas of the facilities.
The solution is able to significantly improve the overall accessibility of the facilities, addressing both independent users who need a quick and reliable tool to reach the points dedicated to carrying out the services, and visual, motor and linguistic disabled people, who they can be guided with the use of vocal feedback on paths dedicated to their needs.
The possibility of displaying on the application all the information useful to the user (opening hours, telephone numbers, access methods and facilitated routes) allows a considerable decongestion of the reception flow, to the advantage of a substantial improvement of the user experience inside of the Polyclinic.