The increase in online bookings is an increasingly evident phenomenon, with some facilities experiencing double-digit percentage growth. This trend is a tangible sign of the digital maturity of users, who are increasingly using smartphones, iPhones, and tablets to schedule appointments.
For facilities that provide hundreds of thousands of outpatient services, maximizing online bookings and payments offers a significant competitive advantage. Integrating indoor navigation into this system adds completeness and greater substance, enhancing the user experience upon arrival at the hospital and ensuring no unpleasant surprises.
Welcoming is a primary indicator of the quality of the services provided, and an indoor positioning ecosystem offers a range of services to streamline staff and user pathways, ensure greater safety for operators, and provide dedicated solutions for users, medical and nursing staff, and emergency response in the event of disasters or urgent situations impacting the facility.
Indoor navigation thus means not only safe and precise guidance within often complex and intricate hospital structures but also continuous updates of points of interest, better management of internal patient transport, and optimization of the facility with accessibility modules that ensure a modern and universal experience.
Reflecting on these aspects means anticipating the user’s care journey and providing staff with greater peace of mind in performing their duties.
See for yourself: look for TapMyLife systems and enter the new world of healthcare reception. For anyone visiting a hospital, having a “digital tutor” that guides, informs you just before your appointment, and provides real-time updates on any changes in clinics is invaluable. Traditional signage is now a thing of the past; indoor navigation is the new standard for hospitals and clinics aiming to offer the best reception experience from the very first steps into the facility.
Let’s not forget, “You never get a second chance to make a good first impression.”
First impressions last!
