It’s undeniable that reception is an essential phase in the process of humanizing hospital facilities. While this has been widely recognized during periods of “normal” hospital activity, during times of organizational and management stress, the benefits of using positioning and indoor navigation technologies become crucial, emerging as foundational elements in the planning of complex hospital structures.
Users approaching the facility during this period are usually in a heightened state of anxiety, and are therefore concerned with finding their way to their intended destination as quickly as possible. For visitors and patients coming to the facility for the first time, this heightened state of anxiety multiplies. Frustration from getting lost is ranked among the top complaints from visitors to healthcare facilities. Numerous clinical engineering studies have shown that when visitors lack a tool that clearly indicates where to go—or reassurance about their direction—they tend to stop approximately every 15 meters to ask a staff member for directions. Therefore, an effective and continuous wayfinding system, a true indoor navigator ACCESSIBLE TO ALL and certified by the endorsement of the Italian Union of the Blind and Visually Impaired, is essential to keep hospital staff focused, productive, and free from interruptions.
The European Commission itself calculated a cost reduction of approximately 15% in the rationale for the Seal of Excellence awarded to TapMyLife’s Indoor Navigation & Assets Tracking system in 2017. The definition of safe areas and routes within a hospital facility, with a great need for flexibility in space management or in temporarily designated healthcare structures, is just one of the elements that automatically increases the facility’s safety levels.
Integration with acceptance systems for automating the reception process and enabling automatic check-in only within the facility, with automatic route guidance to reach the clinic and notification to the medical office of the patient’s arrival in the waiting room.
TapMyLife helps users navigate the facility to quickly reach points of interest, a high-impact and high-visibility solution for large hospital and healthcare facilities. With TapMyLife, users have a useful navigator directly on their smartphone to quickly reach clinics and departments. It is a simple, cost-effective, and innovative infrastructure to support staff, patients, and users that does not require any structural intervention (masonry, electrical systems, network, Wi-Fi) and works even without any type of connectivity.
If necessary, the solution can perfectly integrate with an existing application to preserve every investment and add functionality and services for the user. The autonomous maintenance of content through a convenient web interface keeps the application always aligned with the frequent (even temporary) changes typical of hospital facilities.
An indispensable tool to guide users through the facility from exam and visit access to the emergency fast-track and to support staff in routine and extraordinary management activities.
