The ongoing evolution in the healthcare sector calls for renewed attention to hospital hospitality, ensuring alignment with the highest standards of operational efficiency and cost reduction. This article will explore emerging opportunities to enhance hospitality in hospital departments, focusing on creating a more efficient and economically sustainable environment.
The introduction of cutting-edge technologies can revolutionize hospital hospitality, making it faster and more efficient. For example, digital registration systems can reduce waiting times and streamline admission processes, allowing hospital staff to focus on more complex and specific tasks. Artificial intelligence solutions can be used to automate repetitive processes, optimizing resources and reducing human errors.
Easy Hospital, the innovative app developed by Engineering in collaboration with the Sant’Orsola Hospital in Bologna and TapMyLife, is revolutionizing the patient experience in accessing healthcare services. The versatility of Easy Hospital is demonstrated through a range of integrated functionalities within its digital space, including appointment management, queue elimination, and payment facilitation. This enables the creation of interactive experiences, ensuring a seamless transition between the digital world and the physical environment of the hospital. The app’s services are accessible for free on iOS and Android smartphones, providing users with a consistently updated experience.
The transformation of hospital reception not only enhances the patient experience but also offers significant opportunities to increase operational efficiency and reduce costs. Implementing electronic record management systems can reduce the time needed to access information and improve data consistency. This not only enhances the quality of care provided but also reduces costs associated with managing paper documents and manual recording.
The adoption of innovative technologies, personalized patient experiences, optimization of internal processes, digitalization of health data, and strategic partnerships are all key elements to achieve this goal. Investing in these areas not only leads to a more efficient hospital environment but also to a more economically sustainable healthcare sector.
